Privacy Policy
Effective Date: June 28, 2026
At iCar Japan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- WhatsApp number
- Country and address
- Vehicle inquiry details
- Payment and invoice information
- Shipping details
- Website usage data
- IP address and browser information
2. How We Use Your Information
We use your information to:
- Respond to your vehicle inquiries
- Prepare quotations
- Process vehicle purchases
- Arrange shipping and documentation
- Send invoices and payment reminders
- Provide customer support
- Send WhatsApp, email, or phone updates
- Improve our website and services
- Prevent fraud and unauthorized activity
- Comply with legal requirements
3. WhatsApp Communication
If you contact us through WhatsApp or provide your WhatsApp number, we may use WhatsApp Business tools and WhatsApp Cloud API to communicate with you.
We may send:
- Inquiry replies
- Vehicle quotations
- Payment reminders
- Order confirmations
- Shipment updates
- Document updates
- Customer support messages
Your WhatsApp conversations may be stored in our CRM system for customer service and business record purposes.
4. Cookies and Tracking
Our website may use cookies and tracking tools to improve user experience, analyze website traffic, and support marketing activities.
You can disable cookies from your browser settings at any time.
5. Sharing of Information
We do not sell your personal information.
We may share necessary information with trusted partners and service providers, such as:
- Shipping companies
- Inspection companies
- Payment processors
- Government or customs authorities
- Meta Platforms for WhatsApp communication
- Google or analytics services
We only share information when necessary to provide our services or comply with legal obligations.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your information only as long as necessary for business, legal, accounting, and customer service purposes.
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Stop receiving marketing messages
- Withdraw consent where applicable
To make a request, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
iCar Japan
Website: https://www.icarjapan.com
Email: csd@icarjapan.com
Head Office:
TMT Corporation Co., Ltd.
512-14 Himeno, Takaoka-shi, Toyama 934-0093, Japan
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
