This was my first time dealing with Icar Japan, as well as the first time I imported any vehicle. I was very skeptical as I would only be seeing the vehicle after I paid for it and it was landed in Trinidad. Nevertheless, I decided to go ahead and purchase the vehicle. The bidding process took a bit longer than anticipated because of the specific vehicle I wanted and the price I was working with, however, the salesperson (SHAHIB) ensured that he was able to get the best possible option to fit my specific requirements. He did send me pictures of possible options and I was able to choose whether or not I wanted him to place a bid on it. The fact that I did this transaction during the Covid-19 pandemic caused several uncertainties and delays. To be honest I was very scared about the whole process as I was sending money across and I never did anything like this before. The delay in due process because of COVID made me think that I may not even receive a vehicle. However, the salesperson as well as the Icar Japan team did their best to keep me informed and ensure my satisfaction at the end of the road. COVID did not make things easier as there were many restrictions on my end as well as in Japan, of course, this was no fault of anyone. However, even though I was able to receive my documents in time and I was able to clear the vehicle without any problems as all paperwork was legit and up to date. In the end, I am 100% happy with the vehicle that arrived. ICar Japan delivered exactly the same vehicle that I was sent pictures of and all paperwork was in order. I will surely be more confident the next time I decide to import a vehicle. Also, I recommend ICar Japan as a reliable company for anyone who is thinking of importing with them.